Responsible Gaming at FastPlayMY — Stay In Control

For fastplaymy, responsible gambling is not simply a box to tick on a compliance checklist. It is a value that informs every product decision we make — from how we design the platform interface to the tools we provide for our members.

We recognise that a significant portion of our 500,000+ members fastplaymy play in a healthy and responsible way — they set a budget, play for entertainment, and know when to stop. For this majority, responsible gaming means having access to the right information and tools so the experience stays enjoyable over time.

That said, we also recognise that for some people, playing habits can shift without them even noticing. FastPlayMY committed to detecting these signs early, providing effective tools, and making sure every member knows that reaching out for help is a sign of strength — not weakness.

Responsible betting means engaging in betting activities — whether wagering on Malaysia Super League football, playing slots, Live Casino roulette, or T20 cricket — in a way that always remains fully within your control.

Responsible gambling has the following characteristics:

• You play with money you can afford to lose — disposable funds, not money set aside for daily expenses, bills, or savings
• Gambling is one form of entertainment among the many activities in your life — not your only outlet for fun or stress relief
• You can stop playing whenever you choose — without feeling compelled to "chase losses" or squeeze in just one more round
• Betting outcomes do not affect your relationships with family, friends, or your performance at work
• You play for enjoyment — winnings are a bonus, not the main goal

Gambling becomes a problem when it starts controlling you — rather than the other way around. This can happen gradually, and many people don't realise it until things have already escalated. Recognising the early warning signs is the single most important first step.

Problem gambling rarely happens overnight. It typically develops gradually, and many people only recognise it after it has already had a significant impact on their lives. Here are the warning signs to watch for in yourself or someone you care about:

FastPlayMY provides several self-management tools accessible directly from your account settings. All tools are free, take effect immediately upon activation, and require no approval or waiting period. These controls are entirely in your hands.

We encourage every member to review these settings regularly — not just when a problem arises. Setting deposit limits before any issues develop is the most effective way to keep betting enjoyable in the long run.

Deposit limits let you set a maximum on how much money you can add to your account fastplaymy you within a set period of time. This is one of the most effective tools for ensuring you only ever play with money you can afford to lose.

You can set a deposit limit in any amount in Malaysian Ringgit (RM) that fits your budget. Limits can be lowered instantly — but to raise a limit, a 48-hour waiting period applies as an added safeguard. This is by design: to prevent you from acting on impulse and increasing your limit without giving yourself time to think it through calmly.

A cooling-off period lets you temporarily pause access to your account fastplaymy your account for a set period without permanently closing it. This is useful if you feel you need a short break but do not want to take a more permanent step.

• Available periods: 24 hours, 48 hours, 1 week, 2 weeks, or 1 month
• While a cooling-off period is active, you cannot log in, deposit, or place any bets
• Cooling-off takes effect immediately once activated
• A cooling-off period cannot be shortened once activated — it will end automatically on the date that was set
• Your account balance remains secure throughout the cooling-off period

Many members use the cooling-off period after an intense betting session — for example, after watching an EPL final or a major badminton match that prompted them to bet more than usual. Taking a break after such sessions is a practice we strongly encourage.

Self-exclusion is a stronger tool than a cooling-off period. When you activate self-exclusion at fastplaymy, your account will be closed for an extended period and we will take active steps to ensure you cannot circumvent that closure.

Self-exclusion period options available at fastplaymy:

FastPlayMY is a platform strictly for individuals aged 18 and above. We take the protection of minors extremely seriously and have put in place multiple layers of controls to ensure underage individuals cannot access the platform:

• Age verification at registration — you are required to confirm that you are 18 years of age or older
• Identity verification (KYC) may be requested at any time to confirm the information provided
• Immediate closure of any account found to belong to an underage individual
• No platform content designed to appeal to minors

Advice for parents and guardians: If you share a device with children or minors, please ensure your fastplaymy account is protected with a strong password and that two-factor authentication (2FA) is enabled. Never store your login credentials anywhere they could be easily seen by others.

Here are some practical tips we share with every member fastplaymy — not to limit your enjoyment, but to ensure it can last over the long term:

• Set a budget before you play. Decide how much you are willing to lose before you log in — not while you are playing. Use fastplaymy's deposit limit feature to lock in that budget automatically.
• Only play with "surplus" money. Money for betting should only come from what is left after all essential needs — bills, food, rent, savings — have been covered. Never play with money you cannot afford to lose.
• Set a time limit, not just a spending limit. Time spent playing matters too. Consider setting specific hours in the day for betting activity — and stick to that schedule.
• Do not bet when you are emotional. Don't bet when you're angry, sad, stressed, or after consuming alcohol. An unstable emotional state leads to poor decision-making when betting.
• Accept losses as part of the game. No system can guarantee a win. If you lose, accept it calmly — don't try to "chase" your losses with bigger bets.
• Take regular breaks. After a long session — especially following an intense Malaysia Super League or EPL football match — take some time to step away before your next session.
• Review your betting history. FastPlayMY provides a detailed betting history within your account. Review it regularly to assess whether your playing patterns are still within healthy limits.
• Do not use betting as a way to solve financial problems. Betting should never be used as a strategy to fix financial difficulties. If you are facing financial problems, seek proper financial advice.

If you or someone you care about is struggling with a gambling problem, know that reaching out for help is a sign of strength. Many people have successfully overcome gambling problems with the right support.

In addition to the tools provided by fastplaymy, there are support resources available in Malaysia that you can turn to: