Privacy Policy FastPlayMY — Our Commitment to the Privacy of Malaysian Members

At fastplaymy, we understand that trust is the foundation of our relationship with every member. You entrust us with your personal information — your name, phone number, financial details, and gaming habits. We take that trust seriously and treat it as a responsibility that cannot be taken lightly.

This Privacy Policy is a living document, and we keep it written in plain, straightforward language. We don't hide behind lengthy legal jargon. Every section is written so that you, as a fastplaymy member, can understand exactly what happens to your data from the moment you register to this day.

FastPlayMY operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means we are legally bound to protect your data, use it only for the stated purposes, and grant you the right to control your own personal information.

FastPlayMY collects personal information from several sources — primarily directly from you during registration and platform use, and automatically through our platform technology. The following are the categories of data we collect:

Every piece of data that fastplaymy collected has a clear and lawful purpose. We use your information for the following purposes:

1. Member account management — to create, verify, and maintain your account; manage login and account security; and process password reset requests.
2. Financial transaction processing — to process deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks in MYR; process withdrawals to your account; and maintain accurate transaction records.
3. Identity Verification (KYC) — to verify that you are an individual aged 18 and above; to prevent identity fraud and unauthorised account use; and to comply with anti-money laundering legal requirements.
4. Platform service delivery — to provide access to Sports Betting (Malaysia Super League football, EPL, badminton, cricket, e-sports), slots, Live Casino, and all features on the fastplaymy platform.
5. Security and fraud prevention — to detect and prevent fraudulent activity, system manipulation, multiple accounts, and unauthorised use of the platform.
6. Service communications — to send you important notifications relating to your account, terms updates, and security information. These are not marketing communications — they are updates you need as a member.
7. Platform improvement — to understand how the platform is used in aggregate (not at an individual level) in order to improve the overall user experience.
8. Legal Compliance — to fulfil legal obligations under Malaysia's PDPA and applicable financial regulations.

FastPlayMY does not sell your personal data. However, in the course of operating the platform, there are limited situations where we need to share certain information with specific third parties. Below is a complete list of who may have access to your data and the reasons why:

All third parties with access to your data are bound by confidentiality and data protection agreements. They are permitted to use your data only for the stated purposes and may not use it for any other purpose without authorisation. fastplaymy.

Protecting members' personal and financial data fastplaymy is a technical priority we do not compromise on. The following are the layers of protection we have put in place:

• 256-bit SSL Encryption for all data transmitted between your device and fastplaymy's servers — the same standard used by banking institutions such as Maybank and CIMB.
• Password storage with hashing — your password is never stored in plain text. We use strong hashing algorithms so that even in the event of a security breach, your original password cannot be recovered.
• Two-factor authentication (2FA) available to all accounts — we encourage every member to enable this feature through their account settings.
• 24/7 security monitoring by our technical team to detect any suspicious activity or unauthorised access attempts.
• Internal access controls — only fastplaymy staff who require access to specific data in order to perform their duties will be granted that access, and all access is monitored and audited on a regular basis.
• Secure data backup — your data is regularly backed up to a secure location to ensure service continuity.

While we take all reasonable steps to protect your data, no security system is completely foolproof. We therefore also encourage you to take your own precautions — do not share your password with anyone, enable 2FA, and contact us immediately if you suspect your account has been accessed without authorisation.

FastPlayMY uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our platform. The following are the types of cookies we use:

You can manage your cookie settings through your web browser. Disabling certain cookies may affect the functionality of the fastplaymy platform — particularly essential cookies required for login and session security.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own commitments, fastplaymy recognises and respects the following rights you hold over your personal data:

To exercise any of the above rights, please contact our team at support@fastplaymy.click with the email subject "Privacy Rights Request" and state the type of request you are making. We will verify your identity before processing the request for your own security.

FastPlayMY does not retain data longer than necessary. The following are retention period guidelines for key data categories:

Once the applicable retention period has expired, data will be securely deleted or fully anonymised so that it can no longer be linked to you as an individual.

FastPlayMY is a platform for individuals aged 18 and above only. We do not knowingly collect or process personal data of children under the age of 18.

Should we discover that a minor has registered an account at fastplaymy, the account will be closed immediately and all related data will be deleted from our systems in accordance with proper procedures. This is a commitment with no exceptions.

FastPlayMY reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Updated" date at the top of this document will always show the date of the most recent revision.

If we make significant changes to how we process your personal data, we will:

• Sending an email notification to your registered address at least 14 days before the changes take effect
• Displaying clear notices on the fastplaymy platform homepage
• For material changes, seeking your renewed consent before the changes take effect

Continued use of the fastplaymy platform after any policy changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

For any enquiries, concerns, or requests relating to this Privacy Policy or your personal data at fastplaymy, please reach out to us via:

• Email: support@fastplaymy.click (subject: "Privacy Enquiry")
• Live Chat: Available 24/7 directly within the fastplaymy platform

We aim to respond to all privacy-related enquiries within 48 hours on business days. For formal rights requests (access, rectification, deletion), please provide sufficient identity verification information so that we can process your request securely.